We hate to say this, but we're unable to accept returns on custom wood prints, because they’re a bespoke made to order product so therefore they don’t fall under the same return policy rules as general, non-bespoke products.
However, your satisfaction is of course essential, so if you receive an incorrect print or if it arrives damaged, please contact us and we’ll put things right by reprinting and sending a replacement out as soon as we can! We do not refund damaged prints, we reprint them. Of course if your new wood print arrives damaged, we’ll be happy to reprint to the original specifications providing you let us know within 14 days of receipt.
If an order is placed we assume the specifications chosen are what is required and will print as best we can with the requirements chosen. If we believe the size you choose is of the wrong proportions we may alter some of the design aspects without prior notice to keep the composure of your wood print. We would only ever do this to make the wood print better NOT worse!
We recommend that images are selected carefully prior to purchasing as we can’t provide refunds and will only reprint a wood print if the original one we send you is faulty. It’s the customers’ responsibility to provide a good quality image; if you’re unsure, we’re available by email or phone before purchasing to check this for you.
