Saturday, Sunday and Bank Holidays are not included as working days. Exact delivery dates and times are not given and cannot be guaranteed. Deliveries are dispatched using Royal Mail and 3rd party couriers.
Dispatch timescales may extend during busy periods, please allow for longer delivery times during these times.
We currently use The Royal Mail, MyHermes and DPD Local as our couriers and reserve the right to change this without prior notice.
Delivery dates and times are for the mainland UK only. Offshore deliveries are subject to longer shipping times:
Express UK Mainland Delivery - Once Printed 1-2 Working Days £8.95
Non UK Mainland & European Delivery - Once Printed 4-5 Working Days £15.95
We cannot be held responsible for the actions of our couriers and any delays that are incurred due to their actions. Should an order arrive later than expected due to delays incurred by our third party couriers, we will not refund the order. It is up to the customer to allow for potential delays when ordering. We also recommend ordering with plenty of time to avoid disappointment.
Once the item has left our premises, the delivery address cannot be changed. If you are not in when the item is delivered then it can only be redelivered to that address. If you want to change the address after this then there will be a £8.95 charge – but this only applies to deliveries made by DPD Local. This is down to the courier charging us for redelivery of the item: we do not make any money on redelivery, as this is the charge passed on from the courier.
In the following circumstances, we would need to take a payment of £8.95 over the phone to cover redelivery costs:
- If an item fails delivery twice and requires redelivery
- If an item is not collected from the delivery depot after delivery attempt failure
- If the item is returned to us due to an incorrect address being given and requires redelivery
We will hold the wood print for reasonable time (at least 3 months) to give customers time to contact us.
However, if we have had no contact after this time frame to re-despatch we will dispose of the print.